FAQ

Step 1. Please use the micro USB charger cable that was included in your package to charge the robot.

Step 2. Lift the hatch behind the robot and plug the micro USB charger cable into the micro USB port. 

Step 3. Turn OFF the robot before charging. If the robot is charging while the robot is ON, it will not charge properly and may appear to have battery issues when using. 

Yes, we provide free VARRAM application that connects to your VARRAM Pet Fitness with Bluetooth for both Android and iPhones.

There are products that reward your pets with treats when it's shaken or bitten that also move. But these products cannot schedule the time to treat your pets. VARRAM Pet Fitness has obstacle detecting sensor to drive automatically and reward your pet on scheduled times. It's a perfect way to keep your pet active and stimulated.

 

To qualify for a full refund, all the following conditions must be met:

• The item has to be returned within 30 days of your purchase date to the Return Center. When the item is returned more than 30 days of your purchase date, it will be consider as "Item arrived too late".
• Returned product(s) must be in good physical condition (not physically broken or damaged).
• All accessories originally included with your purchase must be included with your return.
• The product should be returned in its original packaging—cardboard box and paper sleeve.

Additional terms and conditions:

• Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
• Your purchase price will be refunded through the original payment method.
• You are responsible for and may prepay all shipping charges, and you shall assume all risk of loss or damage to the Product while in transit to Return Center.
• VARRAM will not be responsible for any lost packages to the return center.
• If you return the Product to VARRAM return center (a) without obtaining a return label from VARRAM or unable to provide a return label tracking number or proof of return (if you processed the return yourself) resulting the return to be untrackable (b) without all of the product and accessories included in the original package, VARRAM retains the right to either refuse delivery of such a return or charge you a restocking fee of 10% of the original price of the product.

 

VARRAM Pet Fitness uses Bluetooth to control manually and it moves automatically. But, you cannot connect from outside.

VARRAM Pet Fitness is made for both cats and dogs. We provide an attachable accessory designed for cats.